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The Borrowed Boutique

A robust rental inventory management system helps a luxury children’s clothing rental company grow with confidence.

Meet Emma

Emma Hostetter was a stay-at-home mom who put her career as a physician on pause to take care of her young daughter. After buying her daughter a beautiful dress for a birthday party, she didn’t know what to do with it after the event. Her husband suggested an idea - maybe she could rent the dress out for others to use. She started renting out dresses, and within a year she was generating $15k a month. However, she urgently needed a platform to manage orders and inventory as she grew.

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The Issue

Emma was using a Facebook page as her website. Customers would comment on pictures of dresses they wanted to rent, and rentals became difficult to manage. She ultimately wanted to rent items through an Ecommerce store, but there was one big problem - Ecommerce software is built to ship products out, not get products back.

The Strategy

Over several weeks, Sticksnleaves mapped out Emma’s entire operation in a flowchart. This allowed us to see the complex process of how items moved from her warehouse, to and from customers, to cleaners and the repair shop and back into inventory. We created a plan to build an inventory system that would plug into her Shopify store.

The Result

The platform streamlines what was once a cumbersome process. Her customers reserve dresses and accessories through her Ecommerce store, and as orders pour in, she can see where every order and item is at any given time. She now has the confidence to grow her business while keeping all of her demand and inventory in sync.

Ecommerce Integration

Customers can select reservation dates directly through The Borrowed Boutique’s storefront. The calendar shows the availability for each dress in real time so the customer knows exactly what’s available to rent.

User Experience Design

We were able to create an inventory system that perfectly matches the company’s workflow. Once Sticksnleaves developed a blueprint for the application, the Borrowed Boutique team was confident the software would solve their current challenges.

Inventory Management

At any moment, Emma and her team can see what items she has in stock, which items are with customers, and which items might be reaching the end of their rental life. This helps her predict which items to buy when, to meet customer demand.

I really love using the application!! Well done!
- Dave Hall, Cofounder

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